Terms and Conditions

Welcome to our online platform. By accessing or using our automotive services, including exterior and interior car washing, detailing, eco-friendly cleaning solutions, fleet vehicle washing, and mobile car wash services, you agree to comply with and be bound by the following terms and conditions.

1. Service Use

Our services are provided to you subject to these Terms. You agree to use the services responsibly and in accordance with all applicable laws. Services may be subject to availability and operational hours.

2. Bookings and Appointments

Appointments for mobile car wash or fleet services must be made in advance through our online platform or by contacting us directly. We reserve the right to adjust or cancel appointments in cases of unforeseen circumstances with reasonable notice.

3. Pricing and Payment

Prices for our services are clearly displayed on our platform. Payment is due at the time of service or as otherwise agreed. We accept payments via approved methods only. Failure to pay may result in suspension or termination of services.

4. Eco-Friendly Cleaning Solutions

We prioritize environmentally responsible cleaning products and methods. While we strive to be gentle on all vehicles, we disclaim liability for pre-existing damages or those arising from the nature of eco-friendly products where clearly communicated.

5. Vehicle Condition and Liability

You represent that your vehicle is in a safe and operable condition at the time of service. CleanWave Car Care is not liable for damages caused by prior defects, mechanical issues, or improper vehicle preparation. We recommend securing all personal items inside your vehicle before service.

6. Fleet Services

For fleet vehicle washing, terms may vary and are subject to separate agreements. These Terms apply unless explicitly stated otherwise in a signed contract.

7. Cancellation and Refunds

Cancellations must be made with at least 24 hours’ notice. Late cancellations or no-shows may incur a fee. Refunds are issued at our discretion and only in cases where services are not delivered as agreed.

8. Intellectual Property

All content and branding associated with our online platform and services are owned by CleanWave Car Care. Unauthorized use or reproduction is prohibited.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect and use your personal information.

10. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising out of the use of our services shall be subject to the exclusive jurisdiction of the courts located in Newcastle, New South Wales.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Thank you for choosing our service. We look forward to caring for your vehicle.